“Working directly with customers is a very satisfying and visiting them regularly means I have a good feel for the way their facilities operate.  This knowledge, combined with the right tools and spare parts on hand, means I can solve just about any issue they may be having with their automatic entrances, as well as prevent potential problems down the road.”

Xin Hui
Service Technician, China

“Besam technicians are connected directly to data here in the service office by way of a handheld computer, so they always have the latest information about the customer and their entrances when they arrive on site. They can also add information about the service visit directly into the system and all of the data can be called up for easy reference when a customer has questions.”

Annemarie van Rijn
Service Support, Netherlands

“Smart logistical planning is critical to creating a great service experience for our customers. By being more efficient, the customer gets more convenience. And by carefully coordinating service calls geographically, we reduce the amount of time our vehicles are on the road, which is good for the environment.”

John Dorrie
Service Manager, Australia